Privacy policy

Last updated: 1 May 2025

1. Introduction

Welcome to SoundLocal ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our language learning services, including our website and mobile application. By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information we collect

2.1 Information you provide

We collect several types of information that you directly provide to us:

Website and mobile app:

  • Account information (email address, name, profile details).
  • Language learning preferences and settings.
  • Study history and progress data.
  • Communications with our support team.
  • Custom preferences and app settings.

Website only:

  • Payment processing information via Stripe, including billing details.
  • Files you upload to our platform and associated metadata.
  • Product and payment link information you create or manage.
  • Custom branding and configuration settings.

2.2 Automatically collected information

When you interact with our services, we automatically collect:

Website:

  • Usage data and analytics through Umami (privacy-focused analytics).
  • Device information (browser type, operating system, device type).
  • IP address and approximate location data (country/region).
  • Access timestamps and session duration.
  • Performance and error data.
  • Cookie and similar technology data.

Mobile app:

  • Device information (operating system, device type).
  • App performance and error data.
  • Language and theme preferences.
  • Access timestamps and session duration.

3. How we use your information

We use your information for the following purposes:

All services:

  • To provide and maintain our services.
  • To personalize your language learning experience.
  • To track your progress and study history.
  • To communicate essential information about your account.
  • To improve our services based on usage patterns.
  • To provide customer support and respond to inquiries.
  • To protect against unauthorized access and ensure security.

Website only:

  • To process payments and prevent fraudulent transactions.
  • To deliver digital products and manage subscriptions.
  • To comply with legal obligations and enforce our terms.

4. Analytics and tracking

4.1 Website analytics (Umami)

Our website uses Umami, a privacy-focused analytics service that:

  • Collects anonymous usage statistics.
  • Does not use cookies or track personal information.
  • Provides insights on page views, user sessions, and popular content.
  • Respects user privacy and GDPR compliance.
  • Does not share data with third parties.

4.2 Mobile app analytics

Our mobile app collects minimal analytics data:

  • App performance metrics.
  • Feature usage patterns.
  • Error reporting for debugging.
  • No personal identification or tracking.

5. Cookie policy

Our cookie usage varies by platform:

Website:

  • Essential cookies: Required for basic platform functionality and security.
  • Analytics cookies: Privacy-focused Umami analytics for understanding usage patterns.
  • Preference cookies: Store your language and theme preferences.

Mobile app:

  • Essential data: Required for basic app functionality and security.
  • Preference storage: Store your language and theme preferences locally.

You can control cookie preferences through your browser settings (website) or device settings (mobile app).

6. Data storage and security

We implement robust security measures to protect your data:

  • Secure data storage using encrypted systems.
  • End-to-end encrypted data transmission using TLS.
  • Secure payment processing through Stripe's PCI-compliant infrastructure (website).
  • Regular security audits and vulnerability assessments.
  • Access controls and authentication mechanisms.
  • Data backup and disaster recovery procedures.

7. Data retention

We retain your data according to these principles:

All services:

  • Account information: Retained while your account is active.
  • Study history: Stored until explicitly deleted by you.
  • App/website settings: Maintained until you change them.
  • Communication records: Kept for 2 years after last interaction.

Website only:

  • Transaction records: Kept for legal and tax compliance (typically 7 years).
  • Uploaded files: Stored until explicitly deleted by you.
  • Analytics data: Retained for 12 months.

8. Third-party services

We work with carefully selected third-party services:

Website:

  • Stripe: Payment processing and subscription management.
  • S3-compatible storage: Secure file hosting and delivery.
  • Resend: Transactional email communications.
  • Umami: Privacy-focused analytics.

Mobile app:

  • Secure cloud storage for data backup.
  • Email services for essential communications.

Each third-party service processes data according to their respective privacy policies and our data processing agreements.

9. International data transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses.
  • Data processing agreements.
  • Selection of providers compliant with international data protection standards.

10. Your rights

Under applicable data protection laws, you have the following rights:

  • Access your personal data and request copies.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (right to be forgotten).
  • Object to certain data processing activities.
  • Data portability (receive and transfer your data).
  • Withdraw consent for optional data processing.
  • Lodge complaints with supervisory authorities.

11. Age restrictions

Our service is designed to be appropriate for users of all ages. However, users under 13 years of age must have parental consent to create an account and use our services. We do not knowingly collect personal data from children under 13 without verified parental consent. If we become aware of such data collection without proper consent, we will take steps to delete the information.

12. Platform-specific information

12.1 Website (soundlocal.app)

Our website includes additional features such as payment processing, file uploads, and comprehensive analytics. Users can create accounts, manage subscriptions, and access premium content.

12.2 Mobile application

Our mobile app focuses on language learning functionality with offline capabilities. Data is stored locally on your device and synchronized with our secure servers when connected.

13. Changes to this policy

We may update this privacy policy periodically. We will notify you of any material changes through:

  • Email notifications to account holders.
  • Notices on our platform and mobile app.
  • Updated "Last updated" date at the top of this policy.

14. Contact information

For questions about this Privacy policy or to exercise your rights, please contact our Data Protection Officer at: legal@soundlocal.app.

This policy applies to both our website (soundlocal.app) and mobile application. Some features and data collection practices may vary between platforms as outlined in the relevant sections above.